S2:E6 | Lucy Bassli | How AI is changing the shape of legal operations

In this episode of Brief Encounters, Richard is joined by Lucy Bassli, Founder of InnoLaw Group, legal operations pioneer, and author of CLM Simplified.

Lucy shares why legal teams need to stop owning every part of the contracting process, how AI hype is muddying good decision-making, and what most legal tech still gets wrong. Drawing from years of in-house experience and deep work in CLM transformation, she offers a pragmatic view on what it actually takes to keep up with the AI shift, without chasing trends or drowning in tools.

From FOMO-fueled mistakes to broken end-to-end CLM dreams, this episode is packed with sharp, honest insights for legal leaders, ops pros, and anyone trying to make tech work for legal.

Useful links:

Lucy on LinkedIn: https://www.linkedin.com/in/lucybassli/

‍InnoLaw Group: https://innolawgroup.com/

Richard’s LinkedIn: https://www.linkedin.com/in/rmabey/

Juro: https://juro.com/