S2:E7 | Patty Corey | AI without the shame spiral: finding balance in legal ops automation

In this episode of Brief Encounters, Patty Corey, Legal Operations Manager at Aspen Aerogels, explores the evolving role of legal operations as the bridge between business, law, and technology. Patty shares her framework for legal ops—contract negotiation, technology implementation, and budgeting—and reflects on how the role has shifted to include the human side of change management.

From building minimum viable playbooks to evaluating generative AI vendors, Patty highlights the importance of community, experimentation, and trust. She also tackles the “AI shame spiral” that many legal professionals face and offers practical guidance for adopting automation without the pressure of perfection.