The Bundle: vol. 2, issue #4 | Operations Nation special

Introduction

What is an operations role?

Charlene Chen, co-founder of Operations Nation, kicks off The Bundle with a look at the various tasks operations experts have to handle, and what you can expect from this quarter's issue.

Charlene Chen is the co-founder of Operations Nation, a community-powered knowledge hub for operations leaders. She is also an established entrepreneur and board member, with almost 20 years of private and social sector experience in a variety of organizations ranging from tech startups to international non-profits.

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Chapter 1

Juggling legal work at HandsHQ

If you're the Head of Operations at an early-stage business, how do you tackle complex legal work as efficiently as possible, alongside all the other responsibilities that fall on your plate? Chrissie Smith, Head of Operations at HandsHQ, shares her thoughts.

Chrissie Smith is the Head of Operations at HandsHQ, a leading provider of RAMS and training matrix software for high-risk industries. Before her promotion to Head of Operations, Chrissie worked as a Customer Success Manager. Now, she works across a variety of responsibilities, from busienss operations, to finance and legal work, to payroll, and customer success.

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Chapter 2

One team, one dream: how legal and operations collaborate at Monzo

Efficiency is everything when you’re a lean team at a fintech giant like Monzo. How do legal and operations work together to enable the business? Experts in Monzo’s legal and operations teams share their experiences.

Hannah MacDonald is the Supplier Operations Lead at Monzo where she is responsible for leading the team and delivering internal procurement services. Hannah also deliveres vendor management, third party risk, and compliance services for the wider business. Before joining Monzo, Hannah was a Senior Service Manager for JUST EAT where she was responsible for IT procurement across 14 different markets.

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Rhys Edwards is the Principal Legal Counsel at Monzo, where he previously held the role of Senior Legal Counsel. Rhys is experienced in commercial, intellectual property, and data protection law, but has a strong specialism in the financial services sector.

Before joining Monzo, Rhys was the Legal Counsel at the Bank of England, working in the central banking division. Rhys trained and qualified at Travers Smith, but has legal qualifications from the University of Oxford, Oxford Brookes University, and BPP Law School.

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Chapter 3

Approving contracts in seconds through Juro

Koombea wanted to enable sales and HR with self-serve templates and a contract repository. Find out how they achieved all this and more with Juro.

Nicolas Costa is the Director of Customer Ops and Account Management at Koombea, where he was previously the Director of Marketing and Sales and has served for more than 13 years. Nicolas is also a Juro customer, using the intelligent contract automation software to mitigate legal risk, save time, and streamline contracting in his role at Koombea.

Jonathan Tarud is the CEO and Founder at Koombea, a leading digital agency. Jonathan is also the CEO and Founder of another company, Tuily, which is a transformative credit card and expenses platform.

While becoming an entrepreneur, Jonathan studied at the Stanford University Graduate School of Business. He is also a Certified Scrum Master with a certification issued by the Scrum Alliance.

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Chapter 4

Writing a user-friendly employment contract: dos and don’ts

If a candidate is about to join the business as an employee, the first point of action is to sign an employment contract - so how can in-house lawyers draft clear, engaging contracts that people actually want to sign? Andrew Ormerod, Operations Coach at Tech Nation, shares his top tips.

Andrew Ormerod is the Operations Coach at Tech Nation

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Chapter 5

Overcoming legal challenges as you build and scale a business

Building and scaling a business is tough enough - so when it comes to handling legal work on top of other founder responsibilities, what are the key learnings? Rowan Bailey, founder of Workbounce, shares his thoughts in this interview.

Rowan Bailey is the Co-founder of Workbounce, and was previously Head of Revenue Operations at Peakon. Rowan has an MSc from the University of Nottinghamin Entrepreneurship and International Business, and a BSc in Physcology.

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