Legal operations: how to do it and why it matters

Jameson Monteiro is the Head of Legal Operations at Assurant, a Fortune 500 speciality insurance company. Jameson specializes in operations, finance, cost-reduction and strategic analysis, with experience in a variety of global organizations. In his role, Jameson oversees a budget of over $100m.

Denise Nurse is the CEO at DBN Enterprises, and co-founder of both Support SEND Kids and Black Founders Hub, which is a peer networking group for ambitious black founded services businesses. Denise also has a wealth of experience as a presenter and lawyer. Denise is a strong advocate for diversity and inclusion, and making education more accessible.

Mike Russell is the Head of Global Legal Operations at Expedia Group and has over 30 years of experience driving excellence in legal operations.

Before joining Expedia, Mike directed legal operations at Liberty Mutual Insurance and Ingersoll Rand, as well as managing technology infrastructure for law firms and government agencies. Mike is recognized for his expertise in legal tech, process improvement, and contract management, He is also a frequent speaker and writer, and actively contributes to professional groups like CLOC and ILTA.

Dean Nash is the Global Chief Operations Officer (Legal) at Santander, a British bank. Before starting this role, Dean was the Chief Legal Officer at PagoNxt, which is a Santander company, and he has previously held several other legal roles at financial institutions like Wise, Monzo, Barclays, and Lloyds. He specializes in risk, compliance, legal and governance in innovative financial services. Dean is also a trustee at Beam, an award-winning Tech for Good startup.

Max Hübner is the Managing Director at Novagraaf Netherlands, where he leads efforts to elevate legal service delivery and drive customer-focused innovation. With a background in Dutch and international law and business administration, Max has held senior roles across the legal sector, including as Director of Legal and Business Services at USG Legal, Director of Corporate Legal and Tax at PGGM, and most recently as Executive Director of Legal Management & Operations at DPA Professionals. Known for his expertise in change management, Max is passionate about enhancing client experiences and fostering cross-functional teamwork.

‍

Natalie Salunke is the General Counsel at Likezero, and a Fractional General Counsel. Previously, Natalie was the Head of Legal at IT SaaS provider Venda and she has since held senior legal roles across companies including NetSuite, Enterprise Rent-A-Car, Fleetcor, Havn, RVU, and Zilch.

Natalie has broad experience advising in multiple jurisdictions and serving as a lead adviser to boards and company secretaries. She is also a thought leader, sharing knowledge as a mentor, speaker, and lecturer.

Jason Macarthur is the Global Solution Design Lead at KPMG where he leads the design and implementation of a contract lifecycle management system.

Before joining KPMG, Jason was the Head of Legal Operations at Addleshaw Goddard where he focussed on solution architecture and legal transformation consulting.

Jason has also held roles at several other organizations, including PwC, DWF, and MinterEllison.

Lucy Bassli is a transactional attorney and legal operations consultant with an extensive background in contract negotiation and legal innovation. She is also the founder of InnoLaw Group. Before starting her own legal services company, Lucy was the Assistant General Counsel of Legal Operations and Contracting at Microsoft, where she was responsible for the corporate contract management system, among many other legal functions. Lucy is also the author of three legal innovation books, and a regular speaker on the topic of legal process outsourcing and contract inefficiencies.

Glenn O'Brien is the Senior Manager of Information Governance at Johnson Controls where he previously held the role of Information Protection Governance Analyst. Before Joining Johnson Controls, Glenn was Director of Legal Operations for Butterfly Network, a medical equipment manufacturing company. Glenn has a wealth of experience in the fields of legal operations, electronic discovery, and records management.

Faye Moran is the Legal Operations Lead at GE HealthCare where she is responsible for improving legal processes, automating tasks, implementing technology, and managing a law firm panel. Before joining GE, Faye held several legal operations roles, including Legal Operations Consultant at SWAROVSKI, Head of Legal Operations at WPP, and Lead Operations Lead at Booking.com. Faye has also contributed to several publications, including The Lawyer FTSE 100, and Juro's uide to Legal Operations.

Leif Frykman is the Founder and Chairman of the Board at LegalWorks, an organization comprised of more than 20 lawyers.

Previously, Leif led global legal teams as Vice President at VMware and Sun Microsystems, managing extensive programmatic and transactional support worldwide.

His expertise spans compliance, international business law, tax, data privacy, and commercial transactions, developed over three decades in senior legal roles across tech and industrial sectors, including at Fingerprint Cards AB and RISE Research Institutes of Sweden AB.

Rohan Paramesh is the General Counsel at Pixel United, a world-leading mobile-first video game publisher and developer, where he leads a legal team of 25 people, spread over three continents. Before joining Pixel United, Rohan was the General Counsel at Habito, where he was also a Juro customer. Rohan has a strong background in corporate and M&A private practice, with plenty of experience as a commercially focused general counsel in the high-growth technology sector.

Mick Sheehy is Global Clients and Markets Leader at PwC where he repreviously held the role of Head of APAC NewLaw. Mick is widely recognized for his contributions to law, having been acknowledged as one of Australia's most influential lawyers in 2021, 2022, 2023, and 2024. Mick is also the Chair at Fitzroy Legal Service and the Swinburne University of Technology.