Legal operations: how to do it and why it matters

To earn a seat at the table as a strategic partner to the business, lawyers have to run legal like a modern business. In this book, expert contributors show you how by taking you through their experiences with legal ops.

Download now

What’s inside?

Practical insights and advice gathered through careers at Pearson, Monzo, Assurant, Microsoft, Ingersoll-Rand, Marks & Spencer, Sun Microsystems, Fleetcor, DPA professionals, Telstra, NetSuite and Habito.

Chapter 1

Financial management: a seat at the table

How can lawyers speak the same language as their finance colleagues, and win their trust with smart forecasting? Become a budget hero with better financial management.

Jameson Monteiro

Head of Legal Operations at Assurant

Chapter 2

Vendor management: what makes a sophisticated buyer?

Learn how to become a sophisticated buyer of legal services: best-practice advice for finding, appointing, monitoring and managing external counsel.

Denise Nurse

CEO at DNB Enterprises

Chapter 3

Cross-functional alignment: how to make friends

Make friends and influence people by aligning legal collaboratively with the most important functions in the business - because no lawyer is an island, and everyone needs friends.

Mike Russell

Head of Global Legal Operations at Expedia

Chapter 4

Technology and process support: the rise of the lawyer-engineers

Hitting 350 employees and 850,000 customers inside three years doesn’t leave much time for legal tech procurement. Find out how Monzo engineered their legal function for growth.

Dean Nash

Global COO (Legal) at Santander

Chapter 5

Service delivery and alternative support models: how satisfied is your internal client?

Find out how to map legal’s needs against its resources, and monitor internal client satisfaction, to deliver the best-in-class legal service your business wants - and expects.

Max Hübner

Managing Director at Novagraaf

Chapter 6

Organizational design, support and management: creating an empowered legal team

Find out how to manage a globalised team and maintain consistency as a business grows organically and acquisitively, in a legal industry that’s never been more complex.

Natalie Salunke

General Counsel at Likezero

Chapter 7

Communications: thinking outside the inbox

Breaking the habit of a lifetime and overcoming the inbox is a big ask for any lawyer. Find out how to rethink communications for the modern business - and keep stakeholders onside.

Jason Macarthur

Global Solution Design Lead at KPMG

Chapter 8

Data analytics: the foundation of a successful legal department

Data, and its smart, tactical use, will be the foundation of the next generation of successful legal departments. Identify the crucial analytics to monitor - how, when, where and why.

Lucy Bassli

Founder and Principal at InnoLaw Group

Chapter 9

Litigation support: digital tools solving digital problems

Electronic discovery has changed the game in litigation, but has it progressed far enough? Find out whether today’s tools are adequate for the emoji era.

Glenn O'Brien

Senior Manager, Information Governance at Johnson Controls

Chapter 10

IP management: protecting what matters most

Few in-house practice areas can directly influence revenue more than IP, but how can you best realise that value in an in-house environment that demands more for less?

Faye Moran

Legal Operations Lead at GE HealthCare

Chapter 11

Knowledge management: how to make your team smarter

How do you build an in-house knowledge management system from the ground up, and why should you? Read reflections from the front lines in the battle to preserve legal knowledge.

Leif Frykman

Founder and Chairman of Board at LegalWorks

Chapter 12

Information governance & records management: keeping your corporate memory

Optimising your information governance can have an immediate upside for a company seeking to grow quickly and make better decisions - find out how to make it work for you.

Rohan Paramesh

General Counsel at Pixel United

Chapter 13

Strategic planning: survive and thrive in the new normal

How do you deal with more-for-less as a long-term, strategic imperative? Learn lessons from a GC who did just that - and saved 40,000 hours of low-value work in a year.

Mick Sheehy

Global Clients and Markets Leader at PwC

Your privacy at a glance

Hello. We are Juro Online Limited (known by humans as Juro). Here's a summary of how we protect your data and respect your privacy.

Read the full policy
(no legalese, we promise)