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© 2024, Juro. All Rights Reserved
Hello. We are Juro Online Limited (known by humans as Juro). Here's how we protect your data and respect your privacy. We've open-sourced this policy - get the free privacy policy template.
If you are a Juro customer or subscriber, or just visiting our website, this policy applies to you. If you are agreeing a contract through Juro, you should check the privacy policy of the Juro customer who sent you the contract - but we also tell you a bit about how we process your data on their behalf in the “What about if I’m just signing a contract through Juro?” section below.
If you are a registered customer of Juro we act as the ‘data controller’ of personal data about you and your use of Juro, but as the ‘data processor’ of personal data in the information you put into Juro (like information about your users, counterparties, signatories and information contained in your documents).
If you’re looking for a job at Juro, check out the privacy policy on our careers page. This isn’t the privacy policy you are looking for.
We are registered as a data controller at the UK Information Commissioner’s Office under number ZB407649.
We have appointed SIA Juro Riga to be our data protection representative within the European Economic Area (EEA). SIA Juro Riga's address is Gunāra Astras iela 8B, Rīga, LV-1082, Latvia. You can contact SIA Juro Riga by email via support@juro.com. Individuals within the EEA can contact us directly (see above) or contact our European representative.
Michael Haynes is our data protection officer. You can reach him via support@juro.com.
If you are on the other side of a contract processed through Juro, but are not a registered user, we act as the ‘data processor’ of the Juro customer who has sent you the contract: this means we only process your data to help us provide our service to our customer, or in accordance with our customer’s instructions, or as required by law. Our customer is responsible for making sure that your personal data is treated in accordance with applicable data protection laws. That includes informing you how service providers (like us) collect and use data on their behalf.
From the first moment you interact with Juro, we are collecting data. Sometimes you provide us with data, sometimes we collect data about you, either automatically or sometimes from other sources, like publicly available websites or from a trusted data supplier.
If we think you're a potential Juro customer, we use trusted data suppliers called Cognism and Apollo to find accurate business contact details for you. You can opt out of Cognism's database here and you can opt out of Apollo's database here.
Here’s when and how we collect data:
Your name, address, telephone number, email address...
Your bank account number, sort code, credit/debit card details...
Your contract templates, smart fields, data integrated into contracts from third party providers, counterparty names and email addresses, comments, activity on contracts, signatures...
Your IP address, login information, browser type and version, time zone setting, browser plug-in types, geolocation information about where you might be, operating system and version, etc.
Your URL clickstreams (the path you take through our site), products/services viewed, page response times, download errors, how long you stay on our pages, what you do on those pages, how often, and other actions...
We don’t collect any "sensitive data" about you (like racial or ethnic origin, political opinions, religious/philosophical beliefs, trade union membership, genetic data, biometric data, health data, data about your sexual life or orientation, and offences or alleged offences) except when we have your specific consent, or when we have to to comply with the law.
Juro is a business-to-business service directed to and intended for use only by those who are 18 years of age or over. We do not target Juro at children, and we do not knowingly collect any personal data from any person under 16 years of age.
Data protection law means that we can only use your data for certain reasons and where we have a legal basis to do so. Here are the reasons for which we process your data:
Login and authentication, processing payments.
Testing features, interacting with feedback platforms and questionnaires, managing landing pages, heat mapping our site, traffic optimization and data analysis and research. If you use our AI Assistant, we don’t - and we don’t allow our AI technology providers to - use your data to train any models, except for models that are used only by your business.
Notifying you of any changes to our service, solving issues via live chat support, phone or email including any bug fixing.
Sending you emails and messages about events and new features, products and services, and content.
Identifying you as someone who might wish to buy a Juro subscription, contacting you at work to gauge your interest, demo Juro and enter into a contract with your business, marketing Juro to you and others (for example, featuring you in a case study if you agree).
You have given clear consent for you to process your personal data for a specific purpose.
If you have previously given consent to our processing your data you can freely withdraw such consent at any time. You can do this by emailing us at support@juro.com.
If you do withdraw your consent, and if we do not have another legal basis for processing your information, then we will stop processing your personal data. If we do have another legal basis for processing your information, then we may continue to do so subject to your legal rights.
Processing your data is necessary for a contract you have with us, or because you have asked us to take specific steps before entering into that contract.
Processing your data is necessary for our legitimate interests or the legitimate interests of a third party, provided those interests are not outweighed by your rights and interests. These legitimate interests are:
In each case, these legitimate interests are only valid if they are not outweighed by your rights and interests.
If you choose to do this, you can continue to use the website and browse its pages, but we will not be able to process transactions without personal data.
You can block cookies by activating a setting on your browser allowing you to refuse cookies, or by using the cookie tool on our website. You can also delete cookies through your browser settings. If you turn off cookies, you can continue to use the website and Juro, but certain services (like our support webchat) will not work effectively.
We will inform you (before collecting your data) if we intend to use your data for marketing and if third parties are involved. You can opt out from marketing by emailing us at support@juro.com.
You can exercise your rights by sending us an email at support@juro.com.
This includes the right to ask us supplementary information about:
We will provide you with the information within one month of your request, unless doing so would adversely affect the rights and freedoms of other (e.g. another person’s confidentiality or intellectual property rights). We’ll tell you if we can’t meet your request for that reason.
We may use your data to determine whether we should let you know information that might be relevant to you (for example, tailoring emails to you based on your behaviour). Otherwise, the only circumstances in which we will do this is to provide the Juro service to you.
We will give you a copy of your data in CSV or JSON so that you can provide it to another service. If you ask us and it is technically possible, we will directly transfer the data to the other service for you. We will not do so to the extent that this involves disclosing data about any other individual.
You can do this by asking us to erase any personal data we hold about you, if it is no longer necessary for us to hold the data for purposes of your use of Juro. This right doesn’t always apply (for example, if we have a contract with you), but we’ll tell you if this is the case when you ask us to erase your data.
Please tell us first, so we have a chance to address your concerns. If we fail in this, you can address any complaint to the UK Information Commissioner’s Office, either by calling their helpline or as directed on their website at www.ico.org.uk.
If you have signed a contract through Juro and you wish to exercise your rights, please contact the relevant Juro user. If you prefer, you can contact us at support@juro.com, and we will pass the request on to our user (please provide their name and, if possible, email address).
We have physical, electronic, and managerial procedures to safeguard and secure the information we collect.
And please remember:
The personal data we collect is processed at our offices in London and Riga and in any data processing facilities operated by the third parties identified below. Some of these facilities are outside the UK and EEA.
If we transfer or store your information outside the UK or EEA, we take steps required by law to ensure that your privacy rights continue to be protected as outlined in this Privacy Policy. Normally, this involves us conducting a data transfer risk assessment and requiring our suppliers to enter binding contractual commitments with us designed to protect your data.
If you’ve been a Juro customer, we’ll delete your personal data from our systems six years after you stop being a Juro customer. We keep the information in this time in case there are any legal claims relating to your time as a customer. We’ll delete information that you have in Juro itself in accordance with the arrangements set out in your contract with us.
If we contacted you about buying Juro or you requested a demo from us, we’ll delete your personal data from our systems two years after we last contacted you. This stops us contacting you again too soon if you’re not interested in Juro right now.
If you’re a member of the Juro community, we’ll delete your personal data from our systems two years after you leave the community.
Tech businesses often use third parties to help them host their application, communicate with customers, power their emails etc. We partner with third parties who we believe are the best in their field at what they do.
When we do this, sometimes it is necessary for us to share your data with them in order to get these services to work well. Your data is shared only when strictly necessary and according to the safeguards and good practices detailed in this Privacy Policy.
If you sign up to attend one of our events, we may share your name, work details and contact information with any sponsor of that event. If permitted by law, our sponsors may use that information to market their products and services to you.
Where personal data is transferred to a third party in a country outside the UK or European Economic Area (EEA) that is not considered to offer an adequate level of protection for personal data, we conduct a transfer risk assessment and ensure that we have in place a binding contract with them containing the current version of the standard contractual clauses with them. Generally, we use the European Commission Standard Contractual Clauses, supplemented by the UK’s International Data Transfer Addendum. We continually monitor this transfer mechanism.
Any data transfers outside the UK or EEA are encrypted and generally do not include special categories of personal data.
These are the third-party service providers who help us to process personal data on your behalf when you are a Juro customer. You are the controller of this personal data. We use these sub-processors to provide hosting and functionality in the Juro platform.
This is a web hosting provider. We use it to store contracts and other data you generate by using the Juro platform securely in the cloud.
EEA
This is a hosted database provider. We use it to store data generated through your use of the Juro platform.
EEA
Amazon Web Services
Privacy PolicyThis is a web hosting provider. We use it to store contracts and other data you generate by using the Juro platform securely in the cloud.
EEA
MongoDB
Privacy PolicyThis is a hosted database provider. We use it to store data generated through your use of the Juro platform.
EEA
Algolia
Privacy PolicyWe use this service to power our search function in the Juro platform.
EEA
This enables you to authenticate via Google.
US or EEA, depending on which data region policy you use for your Google account
Intercom
Privacy PolicyWe use this service to provide customer communications in the Juro platform, including our helpdesk assistance.
US
Microsoft
Privacy PolicyWe use Microsoft Azure servers to provide generative AI functionality.
We use Microsoft Azure Document Intelligence to parse PDF documents for text.
EEA
Twilio
Privacy PolicyWe use Twilio’s SendGrid service for sending, storing and tracking emails from the Juro platform and for two-factor authentication.
US
We use this service to power our search function in the Juro platform
EEA
This enables you to authenticate via Google.
US or EEA, depending on which data region policy you use for your Google account
We use this service to provide customer communications in the Juro platform, including our helpdesk assistance
US
We use Twilio’s SendGrid service for sending, storing and tracking emails from the Juro platform and for two-factor authentication.
US
This enables you to connect Google services like Google Drive, where contracts may be stored.
US or EEA, depending on which data region policy you use for your Google account
Greenhouse
Privacy PolicyThis enables us to integrate Greenhouse data into contracts you produce using the Juro platform.
US
HubSpot
Privacy PolicyThis enables us to integrate HubSpot data into contracts you produce using the Juro platform and to store contracts in HubSpot.
US or EEA, depending on which data location you use for your HubSpot account
REST API
You can use REST API to build completely custom integrations to embed contracts into your applications.
Depends on how you set up your integration
Salesforce
Privacy PolicyThis enables us to integrate Salesforce data into contracts you produce using the Juro platform and to store contracts in Salesforce.
US, UK, EEA or Japan, depending on which data location you use for your Salesforce account
Slack
Privacy PolicyThis enables us to facilitate communication between our users. When you authenticate with Slack, we share your data.
US, UK, EEA, Japan, India, Australia or Canada, depending on which data residence you use for your Slack account
Webhooks
You can use Webhooks to integrate Juro statuses, files and notifications into any application.
Depends on how you set up your integration
Workato
Privacy PolicyWorkato is middleware that we use to integrate with various software tools.
Depends on how you set up your integration
Workday
Privacy PolicyThis enables us to integrate Workday data into contracts you produce using the Juro platform.
US
Zapier
Privacy PolicyThis enables us to connect you to other apps via Zapier, a no-code integration tool.
Depends on how you set up your integration
This enables you to connect Google services like Google Drive, where contracts may be stored.
US or EEA, depending on which data region policy you use for your Google account
This enables us to integrate Greenhouse data into contracts you produce using the Juro platform
US
This enables us to integrate HubSpot data into contracts you produce using the Juro platform and to store contracts in HubSpot.
US or EEA, depending on which data location you use for your HubSpot account
You can use REST API to build completely custom integrations to embed contracts into your applications.
Depends on how you set up your integration
This enables us to integrate Salesforce data into contracts you produce using the Juro platform and to store contracts in Salesforce.
US, UK, EEA or Japan, depending on which data location you use for your Salesforce account
This enables us to facilitate communication between our users. When you authenticate with Slack, we share your data.
US, UK, EEA, Japan, India, Australia or Canada, depending on which data residence you use for your Slack account
You can use Webhooks to integrate Juro statuses, files and notifications into any application.
Depends on how you set up your integration
Workato is middleware that we use to integrate with various software tools.
Depends on how you set up your integration
This enables us to integrate Workday data into contracts you produce using the Juro platform.
US
This enables us to connect you to other apps via Zapier, a no-code integration tool.
Depends on how you set up your integration
These are the third-party service providers who we use to help run our platform. They process personal data (of which we are the controller) on our behalf.
This is a web analytics service: we use it to track your use of Juro, and prepare reports on user activity.
US
These are the third-party service providers who we use to help run our platform. They process personal data (of which we are the controller) on our behalf.
Amplitude
Privacy PolicyThis is a web analytics service: we use it to track your use of Juro, and prepare reports on user activity.
US
Hook
Privacy PolicyWe use Hook to monitor your usage of Juro to help us optimise our customer success offering, and to help identify when you are likely to need to change your Juro subscription
UK and EEA
These are other third-party service providers who we use to help run our business (including this website).
Calendly is a scheduling service. We use it to arrange meeting times.
US
Front is a customer communication platform. We use Front for email communications in some teams.
US
Gong is our sales engagement platform. We use it to run our sales activity and to record calls and video chats with prospects and customers for training and monitoring purposes.
Israel, UK, US, EEA
Google provides Juro’s business IT systemsWe use Google Analytics on our website. This is an analytics service, which we use to track use of our website and prepare reports on user activity.We use Google Ads to place sponsored search results, and then monitor their effectiveness.
US
Hubspot is a customer relationship management platform. We use Hubspot to send emails like the Juro community newsletter
US
Instantly is an AI-powered automated email service. We use it to tailor and send early marketing emails to people we think might like to buy Juro.
US
Intercom is a customer communication platform. We use Intercom to provide customer support webchat on our website.
US
Livestorm is an events platform. We use Livestorm to host Juro community online events.
EEA
Notion is a productivity tool. We use Notion for productivity and planning purposes.
US
If you choose to use our AI Managed Service, we use an OpenAI custom GPT to extract smartfield information from your contracts before uploading that information into Juro for you.
US, UK and EEA
Termly provides the cookie preference tool on the Juro website.
EEA
Planhat is a customer success platform. We use Planhat to help manage your account.
EEA
Riverside FM is our podcast platform. We use it to record, edit and publish podcast episodes.
US, Israel, EEA, UK, Philippines
Salesforce provides our customer relationship management software.
EEA
Segment is a web analytics service: we use it to track your use of Juro, and prepare reports on user activity
US
Salesloft is our prospecting software - we use this to identify and track sales leads.
US
Slack is a messaging tool. We use Slack for internal messaging, and for the Juro community Slack.
US
Storyline provides the interactive Juro demo on our website.
US
Webflow hosts Juro’s website.
US
VWO is a tool we use to perform A/B split testing on traffic to the Juro website. This helps us experiment with changes to our website.
US
Zoom is a video conferencing platform.
US
These are other third-party service providers who we use to help run our business (including this website).
Calendly
Privacy PolicyCalendly is a scheduling service. We use it to arrange meeting times.
US
ChiliPiper
Privacy PolicyChilliPiper is a lead management and scheduling service. We use it to triage sales leads and arrange meeting times.
US
Front
Privacy PolicyFront is a customer communication platform. We use Front for email communications in some teams.
US
Gong
Privacy PolicyGong is our sales engagement platform. We use it to run our sales activity and to record calls and video chats with prospects and customers for training and monitoring purposes.
Israel, UK, US, EEA
Google provides Juro’s business IT systems We use Google Analytics on our website. This is an analytics service, which we use to track use of our website and prepare reports on user activity. We use Google Ads to place sponsored search results, and then monitor their effectiveness.
US
Hubspot
Privacy PolicyHubspot is a customer relationship management platform. We use Hubspot to send emails like the Juro community newsletter
US
Instantly
Privacy PolicyInstantly is an AI-powered automated email service. We use it to tailor and send early marketing emails to people we think might like to buy Juro
US
Intercom
Privacy PolicyIntercom is a customer communication platform. We use Intercom to provide customer support webchat on our website.
US
Livestorm
Privacy PolicyLivestorm is an events platform. We use Livestorm to host Juro community online events.
EEA
Notion
Privacy PolicyNotion is a productivity tool. We use Notion for productivity and planning purposes.
US
Open AI
Privacy PolicyIf you choose to use our AI Managed Service, we use an OpenAI custom GPT to extract smartfield information from your contracts before uploading that information into Juro for you.
US, UK and EEA
Termly
Privacy PolicyTermly provides the cookie preference tool on the Juro website.
EEA
Outreach
Privacy PolicyOutreach is our prospecting software - we use this to identify and track sales leads.
US
Planhat
Privacy PolicyPlanhat is a customer success platform. We use Planhat to help manage your account.
EEA
Riverside FM
Privacy PolicyRiverside FM is our podcast platform. We use it to record, edit and publish podcast episodes.
US, Israel, EEA, UK, Philippines
Salesforce
Privacy PolicySalesforce provides our customer relationship management software.
EEA
Segment
Privacy PolicySegment is a web analytics service: we use it to track your use of Juro, and prepare reports on user activity
US
Slack
Privacy PolicySlack is a messaging tool. We use Slack for internal messaging, and for the Juro community Slack.
US
Storylane
Privacy PolicyStoryline provides the interactive Juro demo on our website.
US
Wingify Software Pvt Ltd (aka VWO)
Privacy PolicyVWO is a tool we use to perform A/B split testing on traffic to the Juro website. This helps us experiment with changes to our website.
US
We use cookies. Unless you adjust your browser settings to refuse cookies, we (and these third parties) will issue cookies when you interact with Juro. These may be ‘session’ cookies, meaning they delete themselves when you leave Juro, or ‘persistent’ cookies which do not delete themselves and help us recognise you when you return so we can provide a tailored service.
You can block cookies by activating a setting on your browser allowing you to refuse the setting of cookies. You can also use our cookie banner to manage your preferences. You can also delete cookies through your browser settings. If you use your browser settings to disable, reject, or block cookies (including essential cookies), certain parts of our website or app will not function fully. In some cases, our website or app may not be accessible at all. Please note that where third parties use cookies we have no control over how those third parties use those cookies.
NID
_ga
_gid
_gat
_gat_gtag_UA_68491880_5
Google Analytics uses cookies allows us to see information on the activities of visitors to our website and users of our service, including page views, source and time spent on Juro. The information is depersonalized and is displayed as numbers, meaning it cannot be tracked back to individuals. This will help to protect your privacy.
To opt out of being tracked by Google Analytics across all websites click here.
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intercom-id-i68d2lqu
Intercom uses cookies to recognise particular people who have interacted with Intercom through Bearer previously. This may be visitors to our website, Bearer users or counterparties.
You may refuse the transmission of your Information by opting out (contact them directly for more information), however, please note that you will delete the opt-out cookie when you delete your cookies in your browser settings.
XSRF-TOKEN
ssid
We use these essential website cookies. These cookies are strictly necessary to provide you with our services and to use some of our features so you can’t refuse them.
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Hubspotutk
__cfduid
__hstc
__hssc
Hubspot uses cookies to recognise particular people who have interacted with Juro previously. This may be visitors to our website, Juro users or contract counterparties.
You may refuse the transmission of your Information by opting out (contact them direct for more information), however please note that you will delete the opt out cookie when you delete your cookies in your browser settings.
More info here.
BizoID
Lang
Lidc
serMatchHistory
bcookie
bscookie
LinkedIn offers us a share button that place cookies and use cookies to offer you personalised advertising. More info here.
_vwo_uuid
_vwo_ds
_vwo_uuid_v2
_vwo_sn
_vwo_ssm
VWO uses cookies to help Juro to perform A/B split testing on traffic to our website. This allows us to test new website features. To opt out of being tracked by VWO, click here.
Google, Inc.
Google Analytics uses cookies allows us to see information on the activities of visitors to our website and users of our service, including page views, source and time spent on Juro. The information is depersonalized and is displayed as numbers, meaning it cannot be tracked back to individuals. This will help to protect your privacy.
To opt out of being tracked by Google Analytics across all websites click here.
Intercom, Inc.
Intercom uses cookies to recognise particular people who have interacted with Intercom through Juro previously. This may be visitors to our website, Juro users or counterparties.
You may refuse the transmission of your Information by opting out (contact them directly for more information), however, please note that you will delete the opt-out cookie when you delete your cookies in your browser settings.
Juro Online Limited
We use these essential website cookies. These cookies are strictly necessary to provide you with our services and to use some of our features so you can’t refuse them.
Hubspot, Inc.
Hubspot uses cookies to recognise particular people who have interacted with Juro previously. This may be visitors to our website, Juro users or contract counterparties.
You may refuse the transmission of your Information by opting out (contact them direct for more information), however please note that you will delete the opt out cookie when you delete your cookies in your browser settings.
More info here.
LinkedIn, Inc.
LinkedIn offers us a share button that place cookies and use cookies to offer you personalised advertising. More info here.
Wingify Software Pvt Ltd (aka VWO)
VWO uses cookies to help Juro to perform A/B split testing on traffic to our website. This allows us to test new website features. To opt out of being tracked by VWO, click here.
Well done for getting to the bottom of this policy. We have designed it with help from Stefania Passera to be as transparent, useful and engaging as possible. If you'd like to build a privacy notice like this one, we open-sourced the design which you can access for free - get the privacy policy template 🥳
Please don’t make this the last time you read it as we will post any changes on this page - significant changes will of course be notified to Juro customers by email.
This policy was last updated on 21 August 2024 ❤️
Hello. We are Juro Online Limited (known by humans as Juro). Here's a summary of how we protect your data and respect your privacy.
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