Is Pocketlaw a reliable contract management solution?
Pocketlaw is a legal platform recognized for its library of pre-made contract templates that users can manage end-to-end within the tool. It promises ‘end-to-end automation for all things legal’, with features that help users to create, collaborate on, sign and manage contracts.
However, independent reviews suggest that Pocketlaw doesn’t always meet users’ needs, with the vendor rated 7.8 out of 10 on G2 for how well the platform delivers against requirements.
This is significantly lower than Juro’s rating of 9.3 out of 10, with reviewers feeling that Juro meets the needs of their business better than Pocketlaw.
Reviews left by Pocketlaw users suggest that the platform doesn’t deliver the functionality needed to manage contracts end-to-end, which would explain this failure to meet their expectations. You can browse these reviews for yourself on Trustpilot and G2.
Some users have described Pocketlaw as ‘not developed enough to handle all areas’ of the contract lifecycle, and others mention that platform functionality needs to be a bigger priority for Pocketlaw.
So far the tool is not developed enough to handle all areas - Verified Pocketlaw user, G2 review
For us to see a higher value, platform functionality really needs to be prioritized over content, which is very good but not of too much use to us - Verified Pocketlaw user, G2 review
As a result, some Pocketlaw users find it difficult to gain value from the platform beyond simply accessing bespoke agreements and templates on an ad hoc basis.
This misalignment between users’ requirements and Pocketlaw’s delivery has left customers frustrated with the experience they receive, with several expressing their desire to terminate their contracts following failed deployments.
There was not one occasion I could think of where there was no bug, no feature, no missing tool, no login issues - Verified Pocketlaw user, Trustpilot review
The app is basically a collection of contract templates in combination with a text editor so bad it will make you long for the original Microsoft Word - Verified Pocketlaw user, Trustpilot review
Unfortunately, this process hasn’t been made simple for Pocketlaw users either, with several reviews describing difficulty terminating subscriptions with the vendor:
Our attempts to cancel our subscription have been met with an auto-renewed 12-month contract that Pocketlaw refuses to terminate, citing budgetary reasons - Verified Pocketlaw user, G2 review
Instead of addressing our concerns, their main focus seemed to be retaining us as customers, even though they were well aware that we had no need for their tool. - Verified Pocketlaw user, G2 review
Let’s explore the feature limitations that are most frequently flagged in independent reviews in more detail now.
Pocketlaw feature limitations
While Pocketlaw does offer features that help businesses manage their contracts throughout the lifecycle, independent reviews indicate that some of these core features remain limited, preventing the platform from delivering the predicted value for users.
1. Difficulty editing and amending templates
Although Pocketlaw provides access to a wide range of contract templates and a text editor, reviews from customers suggest that it can be difficult or tedious to edit or amend these templates within the editor.
This makes it time-consuming to automate contract creation processes, rather than streamlining and speeding up the process.
You will always need to add and change stuff [in a template], which is next to impossible in their editor - Verified Pocketlaw user, Trustpilot review
2. Limited search and storage functionality
Pocketlaw reviews also suggest that the platform’s contract repository and search functionality are limited, with users saying that it can be hard to find and organize contracts in the platform post-signature.
While Pocketlaw’s features do include a contract repository and automated reminders, independent reviews suggest that the experience using these can render them less useful.
The interface/UX isn't great. It's hard to find contracts and sort them - Verified Pocketlaw user, G2 review
3. Lack of native integrations
Unlike Juro, which has native integrations with various CRMs and HR systems, Pocketlaw only integrates natively with Salesforce and DocuSign.
This means that Pocketlaw lacks a native integration with other core business systems like HubSpot, Pipedrive, Google Drive, Slack, Workday and more. Instead, Pocketlaw connects to other tools using Zapier, a connector.
This is a significant limitation for users who want to integrate Pocketlaw seamlessly with their existing tools and processes.
4. Limited storage for contracts
Pocketlaw’s most affordable plans have limited storage, with their most basic plan offering just 0.25 GB of cloud storage, and their most popular plan offering just 1 GB of cloud storage.
Businesses that want more storage will need an enterprise plan where they can access a larger amount of cloud storage but for a higher price.
Meanwhile, Juro offers unlimited storage for users across all plans, removing caps on how many contracts you can store without the added fees.
We ended up with only an incredibly expensive folder structure, that is not even good at being a folder structure - Verified Pocketlaw user, G2 review
5. Not SOC2 certified
Unlike Juro which maintains a SOC 2 Type II attestation, Pocketlaw is not SOC2 certified.
As part of our accreditation, our security program and systems are inspected annually by independent assessors to measure our compliance against rigorous standards across five trust service principles:
- Processing integrity
SOC2 is often a requirement for established companies as they have data security obligations to their customers.
How does Juro compare?
When assessing the two solutions, reviewers found Juro easier to use, set up, and administer. Reviewers also preferred doing business with Juro overall and felt that Juro meets the needs of their business better.
Overall, Juro is rated higher on G2 across all feature areas, including contract creation, editing, collaboration, approval processes, reminders and more, as well as offering a larger, more comprehensive feature set than Pocketlaw.
This means that Juro is more suitable for mature businesses like scaleups, mid-market and enterprise companies, while Pocketlaw can work for startups with fewer, more limited requirements.
Pocketlaw should be more of a start-up platform and then have the likes of Juro for scale-ups - Verified Pocketlaw user, G2 review
What we've jointly developed and rolled out in terms of contract creation, negotiation, execution, and creating frictionless workflows, is amongst the best we’ve seen in any industry! - Verified Juro user, G2 review
Juro is the first CLM I've encountered that has truly been adopted (and enjoyed) by various company departments/stakeholders - Verified Juro user, G2 review
This explains why Juro is rated 4.8 out of 5 on G2, while Pocketlaw is rated below the industry average at 4.2 out of 5. By delivering against these requirements, Juro has a 98 per cent two year renewal rate, with customers consistently satisfied with their setup and deployment.
Pocketlaw offers three plans, as well as pricing for add-ons like contract credits and implementation.
Pocketlaw can quickly become costly as your number of users and use cases scale. This is because they use seat-based pricing, charging for each individual user.
As a result, expanding your team and workflows in Pocketlaw can quickly become costly as your operations and team expand. This can also create friction, with companies worrying about breaching their allowances or needing to allocate more budget for additional credits.
The pricing is kind of steep, especially for a company at an early stage - Verified Pocketlaw user, G2 review
Conversely, Juro offers unlimited users, workflows and templates on all plans. Juro’s flexible pricing allows your team to grow without concerns about exceeding limits or incurring additional costs. This makes Juro a preferred option for scaleups and larger businesses with more users and workflows.
Pocketlaw is rated 4.2 out of 5 on G2, with scores of 8.7 out of 10 for ease of use and 8.8 for quality of support on the independent review site.
These scores are below the averages for the contract management industry, with all of Pocketlaw’s features rated below average by reviewers.
However, Pocketlaw reviews do highlight that some users benefit from using the contract templates provided by the vendor, especially early stage companies with fewer resources.
Yet, other independent reviews suggest that access to these contract templates can come at a significant cost, especially if you invest in Pocketlaw with the goal of automating your contract workflow but fail to deploy it successfully.
We only utilize one or a few templates from their offering, making this service a costly and inefficient way to organize our documents - Verified Pocketlaw user, G2 review
Plenty of great legal templates, which are perfect for a young startup! - Verified Pocketlaw user, G2 review
Contracts are high-stakes. They govern every hire, sale, and transaction your business makes, so you need a reliable CLM vendor that meets your requirements.
Juro has category-leading setup and support scores across trusted review sites, along with the features you need to scale. Juro's AI-enabled contract automation platform meets stringent security requirements, with SOC2 Type II compliance and a legal AI assistant built with privacy in mind.
It also offers the features you need to create, agree, execute and manage contracts up to 10x faster than traditional tools, allowing your business to scale without growing pains.
To find out more about Juro and how it compares to Pocketlaw, hit the button below for a personalized demo.