How Luno agree contracts in under five minutes with Juro

Fragmented and painful manual workflows

Before Juro, the team manually created, updated and managed contracts, according to Paul Harker, head of legal at Luno. Document management was difficult and only getting harder as the business grew.

“Often documents wouldn’t be correctly signed, or there’d be information missing, which meant the legal team had to check every document before filing. This led to a back-and-forth engagement with signatories to have the document correctly executed.

”The legal team used Google Sheets to agree and manage their documents.“All in all, it was an entirely unscalable, manual process.” Contracts became so time-consuming that their impact began to impede other teams in the company too. Luno wanted to automate the entire contract lifecycle - from generation through collaboration to signature and management.

What did Luno need?

As Luno scaled across continents, its legal and business teams needed a contract management solution that could keep pace with the company’s rapid growth and global reach. The requirements went beyond simple document storage — Luno needed:

• End-to-end automation: a way to generate, negotiate, approve, sign, and manage contracts in one unified system, without relying on fragmented tools like email and spreadsheets.
• Scalability: a repeatable, structured process that would work across regions, functions, and use cases, eliminating bottlenecks and reducing legal overhead.
• Accuracy and compliance: tools to ensure contracts were correctly executed, with no missing information or unsigned documents, while supporting diverse regulatory environments.
• Speed and efficiency: the ability for business users to self-serve agreements quickly, without creating unnecessary back-and-forth with the legal team.
• Collaboration: a platform that would enable teams across the business to work together on contracts seamlessly, with visibility for all stakeholders.

In short, Luno required a contract automation platform that could remove manual friction, maintain compliance at scale, and empower the business to move faster — without losing control.

A fully automated contract workflow

In April 2019, Luno decided to implement Juro as the company’s global contract management platform, allowing the legal team to manage all their contracts in one system of record. Adoption of the tool was fast, and users found efficiencies and time savings quickly.

Almost immediately, a team member needed to get two documents signed as quickly as possible.

“Before Juro, he would have had to email me, requesting a template. I would have sent the template back across to him so he could add his input, he sends it back to me … and so on. It would be a much longer process of back and forth.”

Instead, with Juro, he was able to progress both agreements from zero to signed under five minutes.

• Faster: with Juro, contracts and templates are managed much faster and much more efficiently, without manual processes to slow the team down. Luno’s operations team can generate and secure signatures on documents in a fraction of the time it used to take.
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• Simplified: unifying contract management in one place makes processes markedly simpler. “For template agreements, the process from generation through approval to signature is swift and seamless. A process which had previously taken days to complete is now able to be finalised in minutes.”
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• Collaborative: users across the business found Juro’s interface and feature set made it easy to collaborate and create documents quickly - particularly the smart fields used to tag key contract data.

“Smart fields linked to the Q&A flow are a fantastic way to guide a user through populating the variable fields in the contract,” Paul explains. “Customising them at a template level has simplified the contract generation process considerably.”

Supercharged contracts, powered by Juro

Automating the end-to-end process has reduced friction throughout the contract lifecycle, all while letting legal stay in control of their documents, and making a positive impact for the team. “Responses to the rollout have been overwhelmingly positive, and the time Juro has saved its Luno users is considerable.”