How to implement a legal front door

Legal teams in scaling businesses are under constant pressure to do more with less.

As demand for legal input grows, so does the challenge of managing inbound requests efficiently. Without the right processes in place, legal becomes a bottleneck, slowing down deals and frustrating teams across the business.

That’s where a legal front door comes in.

What is a legal front door?

A legal front door acts as a single, structured entry point for legal requests, helping businesses streamline intake, triage work, and respond faster.

Instead of legal requests arriving through a combination of buried emails, Slack messages, or ad hoc conversations, they’re funneled into one clear, trackable system. This not only makes legal teams more efficient but also improves collaboration with commercial teams.

How does a legal front door work?

A legal front door centralizes and streamlines legal requests, ensuring they are properly submitted, tracked, and resolved. Instead of legal teams receiving ad hoc requests through emails, Slack messages, or verbal conversations, all requests flow through a structured intake system.

Here’s how it works in practice:

1. Intake: Business teams submit legal requests through a designated form, ticketing system, or integrated tool like Slack or Salesforce. This ensures legal receives all necessary details upfront.
2. Triage: Legal teams categorize and prioritize requests based on urgency, complexity, and impact. Simple tasks like NDAs may be auto-approved, while high-risk matters get assigned to a legal team member.
3. Processing: The request moves through a predefined workflow. This could involve contract review, compliance checks, or approvals. Automated workflows handle routine requests, reducing manual work.
4. Tracking & resolution: Legal teams track progress in a central contract dashboard, ensuring visibility. Business teams receive updates on their requests, reducing the need for follow-ups.

Why businesses need a legal front door

Without a structured intake process, legal requests can become chaotic.

Business teams often don’t know where to go or who to ask for legal help, leading to delays, lost requests, and duplicated work. Meanwhile, legal teams struggle with unclear priorities and limited visibility into their workload.

In fact, our recent survey of in-house lawyers found that 58 per cent of respondents found a lack of budget and resource to be their biggest challenge. This was followed by the 52 per cent that cited feeling buried in low-value work as their greatest concern. 

A legal front door solves these problems by providing:

• A clear entry point: Business teams know exactly where to go when they need legal input.
• Better prioritization: Legal can assess urgency and assign work more effectively.
• Faster response times: Standardized workflows help legal process requests without unnecessary back and forth.
• Improved tracking: Legal teams can monitor the volume and type of requests they receive, helping them make data-driven decisions about resourcing and automation.

If I’m spending time answering the same questions over and over, instead of focusing on the high-value tasks that I need to complete, then legal can become the team slowing the business down" - Stephanie Ng-Fragner, General Counsel at Oper Credits

What makes a successful legal front door?

For a legal front door to work, it needs to be easy for business teams to use and simple for legal teams to manage. More specifically, you need to do the following things:

1. Establish an intake system that meets teams where they are

The first step is creating a clear, accessible way for business teams to submit legal requests. This could be a dedicated email alias, a structured form in a legal ticketing system, or an integrated request workflow in a contract management platform.

When deciding what that looks like, step back and observe where your teams are already working, and how you can minimize context switching as much as possible. If your teams spend most of their time in Slack or Teams, build a legal front door that meets them there.

Most people in sales and customer service functions, especially at a scaleup, have never worked with a lawyer before and I think that being accessible is critical for every in-house legal team" - Stephanie Ng-Fragner, General Counsel at Oper Credits

At Juro, we make this easier than ever. Juro embeds AI contract automation in the tools business teams already use, so they can agree and manage contracts end-to-end - while legal stays in control.

For example, you can integrate Juro with a CRM like Salesforce, HubSpot or Pipedrive and enable commercial teams to self-serve on contract creation from there in just a few clicks. 

Similarly, if you want to enable the entire business to generate contracts without jumping into a CLM, you can integrate Juro and Slack instead.

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2. Review and reset thresholds for contract review requests 

The truth is, not every legal request needs full and manual review. Not if legal can control the terms being agreed in the first place. Just ask Funnel. 

When Funnel came to Juro, it was taking fifteen manual steps to agree a single contract, and the legal team needed to review 100 per cent of customer contracts. 

After implementing Juro, that number dropped to 12 per cent. 

How? Well, Juro enabled Funnel to automate a lot of the contract workflow that invites risk when carried out manually. 

The legal team can lock contract fields, standardize contract templates, and set advanced approval workflows for contracts that do deviate from the agreed terms.

By integrating automated workflows, legal teams can handle routine tasks—like approving NDAs or generating standard contracts—without getting involved in every request. 

This frees up time for higher-value work, and the potential is only set to grow as AI agents develop and make their way into the tech stack. 

The sooner you consider what you can automate safely, the sooner you can reclaim your time for the strategic work that needs your expertise the most. Contract review is a great place to start.

To find out how Juro can enable your business to automate repetitive contract admin and put your legal front door in good stead, hit the button below to speak to our team.

3. Define and communicate expected service levels

If there are no defined response times or prioritization guidelines, business teams won’t know what to expect, and legal will struggle to manage workloads effectively - even with a legal front door in place.

There are lots of ways you can track these service levels, but a contract management software will make this tracking effortless.

For example, Juro's analytics functionality allows you to track the efficiency of your contract lifecycle end to end, measuring everything from average time between contract creation and signing to the volume of contracts agreed in the last 30 days.

This makes it easier than ever to monitor performance against legal KPIs and identfy bottlenecks before they stunt commercial growth.

With Juro, I can look at documents that haven’t been signed, use data to understand the bottlenecks, and help get those documents signed faster" - Okechukwu Eke, Head of Legal, Moniepoint

The benefits of an effective legal front door

Implementing a legal front door isn’t just about reducing inbox clutter—it has a tangible impact on business operations. Companies that introduce structured legal intake see:

• Faster turnaround times for contracts and approvals
• Reduced friction between legal and commercial teams
• Better visibility into legal workload and bottlenecks
• More time for legal to focus on strategic, high-value work

Efficiency is everything for businesses in 2025. A legal front door helps legal teams work smarter, not harder—empowering them to support growth without becoming a roadblock.

That's why Juro embeds AI contract automation in the tools business teams already use, so they can agree and manage contracts end-to-end - while legal stays in control.

How to turn Slack into your legal front door

If you're using Slack day-to-day already, you're in luck. Juro integrates seamlessly with Slack, enabling businesses to make the popular communications platform their new legal front door.

Connecting the two systems enables you to do the following things:

• Self-serve on contract creation: users can generate contracts on demand using templates pre-approved by legal simply by answering a few questions in Slack.
• Upload third-party contracts: users can upload their third-party contracts into Slack directly, which shares them with the legal team in Juro for fast and efficient review.
• Receive live updates: users can track the progress of their contracts in Slack with real-time notifications for redlines, signatures, and more, meaning increased visibility and no more chasing legal.

This means that non-legal teams no longer need to jump between several different tools or log into the CLM platform to work on contracts. They can self-serve quickly and easily without ever leaving Slack. Plus, less low-value contract work lands on legal's desk. It's a win-win.

To find out whether Juro's intelligent contract solution would be a good fit for your business, fill in the form below.