Warranty agreements are an important tool for building trust and providing assurance to customers. Get started with this free warranty agreement template.
"It takes the sales team four clicks to generate and approve a contract in Juro. We're saving 25 minutes per contract."
Read Paddle's customer story >
.avif)
Chris McFalls,
Rev Ops
"With Juro, approvals take less than two hours, and most contracts are fully signed within a day of being sent"
Read Goldin’s customer story >.png)
.avif)
Kyle Piper,
Contracts Manager
"Everyone works out of Juro - it's the key tool we use to do our job"
Read ANC’s customer story >
Warranty agreements provide assurance and build trust with your customers. However, creating and managing these agreements can be a complex and time-consuming process.
This guide aims to simplify that process. Read on for insights into the purpose of warranty agreements, what they should include and how automation can simplify this process.
Check out our free warranty agreement template to get you started.
A warranty agreement is a legal contract between a manufacturer or seller and a consumer that promises to repair or replace defective goods during a specified period.
A warranty agreement proves to the customer that you really believe in your product. For the buyer, it provides a set standard and can encourage consumers to go through with a purchase.
The purpose of a warranty agreement is to provide assurance to the consumer about the quality and reliability of the product or service. It is a vote of confidence for both parties.
It can also serve as a form of protection for the consumer in case the product or service does not meet the promised standards. Making a large purchase is nerve-racking and a warranty agreement can help calm these nerves.
The management of warranty agreements often involves several key players within an organization, each playing a crucial role in ensuring the agreement is properly drafted, executed, and maintained. Here's a look at the typical roles involved:
In many organizations, these roles will overlap, and the responsibility for managing warranty agreements may be shared among several departments.
The key is to ensure clear communication, collaboration and coordination between all parties involved.
.png)
Warranty agreements can vary in their nature and scope depending on the goods under warranty.
A typical warranty agreement should include:
Managing warranty agreements can be a complex and time-consuming process, especially when done manually.
The current process involves drafting the agreement, reviewing it internally, getting it approved, and then sending it to the customer for acceptance.
This is time inefficient and prone to errors, especially when dealing with a larger volume of agreements.
The manual process for managing warranty agreements looks like this:
This process can be slow and cumbersome, especially for businesses that deal with a large number of warranty agreements. It also requires a significant amount of coordination between different departments within the organization, such as sales, legal and customer service.
Several pain points often arise in the manual process of managing warranty agreements:
.png)
With Juro, of course you can. You can avoid the friction we just described by automating your warranty agreements in Juro's contract management platform.
With a contract management tool like Juro, businesses can automate the creation, negotiation, signing, and storage of warranty agreements up to 10x faster with powerful AI.
By automating the management of warranty agreements, businesses can save time, reduce errors, and improve customer satisfaction.
If you're looking for a scalable way to create, negotiate, sign, and store warranty agreements, Juro can help. Click the button below to learn more.
A warranty agreement is a promise from a manufacturer or seller to repair or replace a product if it turns out to be defective within a set period. It records what the warranty covers, how long it lasts, what it excludes and how the customer makes a claim.
If you offer a warranty, putting it in writing is usually the safer choice. A salesperson's spoken promise about a product can still count as a warranty in many places, and without written terms nothing sets the period or the exclusions.
Terms and conditions of sale set the rules for the whole sale, such as pricing, payment, delivery and liability. A warranty agreement focuses on one promise: what happens if the product turns out to be faulty after the customer has it. Many businesses use both, with the sale terms pointing to the warranty for the detail.
List the causes of damage the warranty won't cover, such as misuse, accidents, unauthorized repairs or normal wear and tear. Describe each one specifically, because vague exclusions are the ones customers most often challenge when a claim is turned down. Keep the list in proportion to the product, since exclusions that leave little real cover can damage trust and may not hold up under consumer law.
Usually not completely. In many countries, consumer law gives buyers minimum rights over faulty goods, and a seller's warranty can add to those rights but not take them away. Check the rules in each market where you sell before you set a short warranty period or broad exclusions.
It's a sound starting point, but tailor the coverage and the warranty period to each product, and make sure the claim steps match how your customer service team actually handles claims. For specific legal advice on your contract templates, consult an attorney.
Set up the warranty agreement as a template in Juro once, then generate each agreement from it, with sales or customer service adding the product and customer details. If your standard warranty period or exclusions change, you edit that one template and every new agreement picks up the change. Signed agreements are stored together, so you can search them for warranty end dates and the products they cover.
Yes. Juro's Operator can draft a new warranty agreement template using what it learns from your existing contracts, including your drafting style and the exclusions you normally accept. The draft reflects your risk appetite, and your legal team reviews and approves it before anyone uses it.
Answer
Juro is the #1-rated contract platform for speed of implementation — connect your CRM, automate templates, and close deals without the paperwork.
Book a personalised demo
.svg){kind=logo}
.svg){kind=logo}
.svg){kind=logo}
Hello. We are Juro Online Limited (known by humans as Juro). Here's a summary of how we protect your data and respect your privacy.
