Back to Learn

Adobe Sign vs DocuSign: What's the best eSignature solution in 2022?

With more businesses departing from wet signature to sign contracts and other documents online, the new problem isn’t how to get contracts signed, but rather what to use to do so. 

Adobe Sign and DocuSign are two of the most renowned electronic signature providers on the market today, offering most of the features businesses need to get documents signed electronically. But given how similar the solutions are, it’s often difficult to choose between the two. 

But fear not. Having reviewed independent review sites and vendor packages, we’ve created a comprehensive comparison of Adobe Sign and DocuSign to help you determine which tool is right for your contracting needs. 

We’ve measured which electronic signature solution performs better across ten different criteria, including:

  • Electronic signature functionality
  • Ease of use
  • Security
  • Customization
  • Integrations
  • Device accessibility
  • Pricing
  • Customer support
  • Independent reviews

Juro is the #1-rated contract platform for ease of setup and quality of support, according to independent reviews - and its all-in-one contract automation platform includes secure, native eSignature as standard. Hit the button below to find out more, or read on to learn more about the features of Adobe Sign and DocuSign.

What is Adobe Sign?

Previously known as ‘EchoSign’, Adobe Sign is one of the various pieces of software offered by Adobe, and it’s frequently used by individuals and businesses to sign PDFs online. 

The software integrates seamlessly with Adobe’s other applications, and it offers the credibility and security expected from the software giant. 

However, Adobe Sign is part of a creative, marketing and digital media portfolio, and it wasn’t designed specifically for signing and agreeing contracts, unlike other contract tools like Juro.  

Despite this, Adobe Sign is often likened to and pitted against eSignature leader, DocuSign, which remains one of the most popular Adobe Sign alternatives.

What is DocuSign?

DocuSign is one of the biggest names in the electronic signature industry. It has a large number of customers and all of the core functionality required to sign contracts online.

DocuSign can be integrated with a wealth of different platforms and can be accessed on almost every device, making it quick and easy to sign contracts from anywhere in the world.

The platform is widely considered to be a fast and reliable way to sign agreements electronically, with strong safety and security measures in place to manage all kinds of electronic documents, including but not limited to contracts.

Adobe Sign vs DocuSign: which is the best option?

✍️ Electronic signature feature overview 

Both Adobe Sign and DocuSign offer the main electronic signature features businesses require to sign contracts online quickly, efficiently and securely. 

For instance, DocuSign and Adobe Sign both offer a legally binding eSignature with a secure audit trail to ensure that both parties can track when and where a document was signed, as well as who signed it. 

Both platforms also offer bulk actions, meaning that, like in Juro, businesses can use bulk actions to send documents out for signing at scale. They also both offer multi-party signing capabilities.

Adobe Sign and DocuSign users can also both use customizable templates, digital seals, and set up notifications and reminders, making both Adobe Sign and DocuSign great options for businesses looking for electronic signature functionality alone. 

That said, both platforms also have a unique set of electronic signature features that the other platform lacks. For instance, DocuSign offers advanced analytics, which can be a powerful tool for businesses that want to access data about their documents.

Although this analytics functionality isn’t as advanced as the contract storage, search and management features offered by most contract repositories, it’s still enough to give DocuSign the edge over Adobe Sign when it comes to features. 

🌟Adobe Sign reviews
“Adobe Sign makes it very easy to complete contracts or documents that, otherwise, need to be mailed or faxed to get a signature on it”
“This is a very easy and very fast way to get e-signature for documents. Also, there are many tools to send, sign, track, and manage signature processes and enhance this process in a very efficient way”
🌟DocuSign reviews
“The software itself is great, perhaps even best-in-class. It makes sense that they're the go-to for e-signatures”
“What I like the most about this software is the convenience of it. The software makes it very easy to e-sign a document. Gone are the days where you need to print out a doc, read it, sign it, scan it, and email it back”

🏆Adobe Sign vs DocuSign: which has the best features?

Adobe Sign and DocuSign both offer a similar package of electronic signature features, and both provide all of the basic functionality required to swiftly and securely sign agreements. 

However, DocuSign is likely slightly better for businesses that want to access data from the platform, as it offers ‘advanced analytics’ on top of the eSignature basics, unlike Adobe Sign.

What both platforms lack though, is the ability to create contracts and other documents. This means that for legal and business teams that need to do more than just sign agreements, they’ll need to pay for and jump between various different tools, like Microsoft Word, PDF, email, shared drives and either DocuSign or Adobe Sign.

This is distinct from Juro’s contract automation software which enables teams to create, approve, sign and manage contracts in one unified workspace.

👍 Ease of use 

Adobe Sign and DocuSign are both relatively similar when it comes to ease of use, as both are intuitive eSignature tools.

Although, G2 reviews see Adobe Sign rated 8.6 out of 10 for ease of use, whilst DocuSign is rated 9 out of 10 for ease of use, which suggests that DocuSign is a better choice for ease of use

At a functional level, both Adobe Sign and DocuSign offer drag-and-drop tools to help users quickly and easily place signature fields onto business contracts and other documents. Both platforms also allow users to upload and prepare documents with ease.

Once the documents have been prepared for signing, both platforms guide users through the eSignature process. Users can then create a signature, set up email notifications, check status updates and send reminders to counterparties in order to get contracts signed faster.  

However, independent reviews for both platforms often recommend that the product could be improved by making it easier and less time-consuming to edit documents once they’re saved, rather than having to start from scratch again. 

This means it can be difficult to amend contracts in the event of any changes, unlike if you were to use contract management software

🌟 Adobe Sign reviews 
“Easy to use. Saves a lot of time. Saves printing of documents with multiple sheets of paper”
“What I like least about this is how difficult it was for me to change certain pieces of information of the document once I had already saved and finished it”
🌟 DocuSign reviews 
“My favorite part about DocuSign is how user friendly it is. It is a quick process for users to upload and assign documents to signers.  Many of our non-tech savvy employees were able to figure it out without a breeze”
“It would be nice to have the opportunity to send a form back to the signer for corrections without having to completely refill the form”

🏆 Adobe Sign vs DocuSign: what’s easiest to use?

For the most part, both Adobe Sign and DocuSign are user-friendly and renowned for saving individuals and businesses lots of time and resources. 

It’s not clear that one platform is easier to use than the other. If you’re looking for a quick and simple way to sign agreements electronically, both are great options. 

That said, if you want an easier way to correct, edit and amend contracts, you’re likely better off considering a contract tool with a rich text editor, like Juro

🔒 Security 

When it comes to security, both DocuSign and Adobe Sign are fully compliant with all of the industry-standard security practices. Both are highly regarded in this respect and trusted to keep their users’ information and documents secure. 

Both platforms offer two-step authentication and a reliable audit trail that makes electronic signatures traceable. Adobe Sign and DocuSign are also both compliant with various government regulations, meaning their eSignatures carry the same legal validity as wet signatures in most jurisdictions. 

Adobe Sign and DocuSign also offer additional security-focused features. For instance, Adobe Sign offers EU qualified time stamps and configurable time stamps. Meanwhile, DocuSign is ESIGN compliant and gives uses the option of biometric phone authentication for added security. 

One of the biggest advantages DocuSign has over Adobe Sign with regard to security is its transparency about its procedures and protocols for security. They outline their approach to security in various documents across their site, and they also meet some of the strict security certifications and processes that many eSignature providers don’t. 

Unfortunately, Adobe Sign fails to provide the same level of detail about the way they manage security, directing queries to their Adobe Trust Center instead. 

🌟 Adobe Sign reviews 
“It is invaluable knowing that these files are secure and comply with HIPAA without any additional work or money”
“The basic function of this program, signing a document or creating a signable document can be done securely”
🌟 DocuSign reviews 
“It is used by many and has a trusted reputation as a safe and secure means to get documents signed”
“The products works. It’s secure, trustworthy and reliable” 

🏆 Adobe Sign vs DocuSign: what’s more secure?

Both Adobe Sign and DocuSign users can have confidence that their eSignatures are secure and legally binding. In fact, the same can be said for most DocuSign alternatives.

However, DocuSign does have a few more security advantages than Adobe Sign, including its transparency. This makes it the preferred choice among buyers that want to prioritize security.

🎨 Customization 

Both Adobe Sign and DocuSign offer functionality that enables users to customize their electronic signature experience, and reviews suggest that users have a positive experience doing so in both platforms. 

Both eSignature solutions allow users can edit the colours, logos and buttons on the documents and throughout the signing process. They also both allow you to add tag lines, customized messages and create a brand profile to set up as a default branding setting. 

There are even more advanced options available in both platforms, like setting up customizable headers, footers and URLs. Although, it’s worth noting that neither platform offers white labeling, and if this is a requirement for your business, we’d recommend looking into HelloSign instead. 

Overall, the customization features in both pieces of software are relatively on par. However, reviews suggest that Adobe Sign’s menu is more intuitive and simple to use when it comes to customization. Also, Adobe Sign users can access more custom branding features for a lower price than with DocuSign. 

🌟 Adobe Sign reviews
“There are a variety of customizable templates, which are quite easy to use”
“Easy to incorporate logos, tables, and form fields”
🌟 DocuSign reviews
“The only frustrating thing here was just the customization of appearance. I had some difficulty matching the appearance of forms with our brand appearance”
“Customizable and pretty easy to use”

🏆 Adobe Sign vs DocuSign: what’s more customizable?

At first glance DocuSign and Adobe Sign both have a similar set of customization settings and features, making it hard to differentiate between the two. 

However, Adobe Sign’s branding functionality can be accessed at a lower price point than DocuSign’s custom features. 

That, paired with the fact that Adobe Sign’s menus are more intuitive, means that Adobe Sign is going to be the better option for businesses that are keen to customize their templates, and for a lower price. 

🔗 Integrations 

When considering which electronic signature solution to invest in it’s critical to research what other platforms it integrates with, as electronic signature solutions are often used to supplement other systems rather than as a standalone service. 

With DocuSign, users will have to purchase the Business Pro plan to access integrations like Salesforce, Microsoft Dynamics CRM, Microsoft SharePoint, NetSuite and SugarCRM. But integrations like Box, Dropbox, Evernote, Google Drive and Microsoft® Office 365 can be accessed in the most basic plan.

By comparison, Adobe Sign’s integrations can only be accessed with a multi-user account, not as a single user. This means that Adobe Sign’s most useful integrations are locked behind more expensive plans.

Although, it’s worth noting that since Adobe Sign is part of the wider Adobe network of applications, it integrates seamlessly with other Adobe-owned products, like Adobe PDF, Adobe Acrobat and Adobe Creative Cloud. 

Ultimately, you’ll need to consider what platforms are most important for your business to decide which is best. However, DocuSign does have a wider portfolio of integrations than Adobe Sign, so is often a popular choice.

🌟 Adobe Sign reviews
“Integrating with certain of the key enterprise tools like Salesforce is a complex process, and customer support or documentation on the subject is rather limited”
“I use a lot of different Adobe software, including the cloud. It is so great to have all of my important work in one, easy to access place"
🌟 DocuSign reviews
“I like the integration it has with Salesforce CRM. The functionality allowed anything entered within our Salesforce Opportunity to be entered in our one page application.”
“DocuSign was extremely difficult to integrate with our software”

🏆 Adobe Sign vs DocuSign: what integrates best with other platforms?

Both Adobe Sign and DocuSign have a variety of integrations, but DocuSign has most of the same native integrations as Adobe Sign and more

However, DocuSign has hundreds of native integrations, so DocuSign can be a more attractive option for businesses seeking a wider and more versatile range of integrations. 

Meanwhile, Adobe Sign is perfect for businesses that want to keep their tech stack confined to Adobe-owned products and services.

Juro’s native electronic signature can also be integrated with thousands of other applications with ease, including Salesforce, Greenhouse, Workday and Zapier.

📱 Device accessibility

Both DocuSign and Adobe Sign enable users to sign electronically using their smartphones and other devices, like tablets, desktops and laptops. 

This is a huge advantage as it means that documents can be signed quickly and conveniently from anywhere in the world. 

Although, it’s fair to say that DocuSign has a more advanced mobile platform than Adobe Sign. DocuSign’s mobile app is also compatible with iOS, Android and Windows devices, whilst Adobe Sign doesn’t have an app for Windows devices yet. 

For this reason, although both platforms allow uses to sign contracts on mobile devices, DocuSign will likely be slightly better for doing so.

🌟 Adobe Sign reviews
“Easy access on our smartphones and mobile computers”
“The mobile app support is not user-friendly, and it is difficult to sign using a tablet”
🌟 DocuSign reviews
“[DocuSign] works and operates well on desktop or mobile - which is vital in today’s business ecosystem”
“I wish it could be easier to use DocuSign on my smartphone. I had formatting troubles when using my phone to choose a font for signature and also to fill up documents, having to zoom in and out frequently”

🏆 Adobe Sign vs DocuSign: what’s most accessible on different devices?

Much like Juro’s native eSignature solution, Adobe Sign and DocuSign are both accessible on a wide range of devices. 

Whilst there is no major difference between the two platforms, DocuSign’s mobile experience is slightly better than with Adobe Sign. 

💰 Pricing 

Adobe Sign and DocuSign both charge very similar prices for their electronic signature software, and they both offer a variety of different plans. Here are some details about the pricing plans advertised by each:

Adobe Sign pricing

Adobe Sign offers three different plans for single users. 

  • Acrobat PDF Pack with eSign ($9.99 per month)
  • Acrobat Pro DC with eSign ($14.99 per month) 
  • Acrobat Pro DC with advanced eSign ($27.99 per month)

However, Adobe Sign’s plans for small teams are slightly more expensive, and are charged per license:

  • Acrobat Pro DC with e-sign for teams ($16.99 per license per month)
  • Acrobat Pro DC with advanced e-sign for teams ($29.99 per license per month) 

For Adobe Sign’s business and enterprise plan, you’ll have to contact Adobe for a personalized quote. Of all of Adobe Sign’s plans, this has the most comprehensive range of features, integrations, and advanced authentication, and it’s fit for the largest teams. 

Acrobat also states in small print that any Acrobat products with eSignature capabilities do not offer the same level of compliance as Adobe Sign, which means that if you’re seeking a fully compliant and advanced eSignature solution to match DocuSign, you’ll need to fit the bill for the business and enterprise plan instead. 

DocuSign pricing 

DocuSign only offers four different pricing plans for individuals and businesses, rather than six like Adobe Sign. These include: 

  • Personal (£12 per month)
  • Standard (£34 per user per month)
  • Business Pro (£54 per user per month) 

But also Docusign’s Advanced Solutions plan, which, like Adobe Sign’s business and enterprise option, will you can receive a quote for by contacting them.

Unlike Adobe Sign’s cheaper plans, DocuSign offers most of its electronic signature functionality at a lower price point. For instance, even DocuSign’s standard plan offers a fully compliant eSignature, some integrations, basic workflows, reusable templates, reminders, and more. 

🌟 Adobe Sign reviews
“It's great if you need the extra features, but if you're just collecting basic signatures, it's probably too expensive” 
“Pricing of anything made by Adobe is high and for small businesses like myself, it may be out of reach financially”
🌟 DocuSign reviews
"The price is probably the thing I like least about this software seems a little bit high compared to some of the others”
“The pricing is a bit high, in comparison to the competition”

🏆 Adobe Sign vs DocuSign: what’s cheapest?

Overall, DocuSign is likely the most flexible and cheapest option for small businesses or solo users. 

This is because all of Adobe’s cheaper plans designed for smaller teams lack the same level of compliance as Adobe Sign, which is only available as a business and enterprise option. This also happens to be the most expensive version. 

By comparison, DocuSign users can access a fully compliant eSignature solution for smaller teams on cheaper plans, making it the most suitable option for smaller teams. 

That said, independent reviews have expressed frustration at the price of both Adobe Sign and DocuSign, claiming that they’re more expensive than most DocuSign alternatives. 

This is a fair criticism since both platforms lack additional contract management features that software like Juro provides alongside native eSignature, and for an affordable price. Check out our pricing page to find out more. 

💬 Customer support 

When it comes to customer support, both DocuSign and Adobe Sign have been subject to criticism. Although both platforms offer 24/7 chat support, users of both eSignature providers will need to pay for a more premium plan in order to access faster and more tailored support. 

Adobe Sign offers 24/7 live chat support, however, users that want to access support via the phone or through email need to fit the bill for Adobe Sign’s pricier plans, like Pro or Enterprise. This means that Adobe Sign users are often restricted in the support they receive, and high-level issues like deployment and technical difficulties often go unsolved. 

Similarly, DocuSign expects users to upgrade their plans in order to benefit from faster response times. This is problematic since DocuSign users claim that the support they receive is often slow and inefficient.

Although, DocuSign’s upgraded plans to offer better customer service than is available with Adobe Sign, and some DocuSign reviews have praised this.

🌟 Adobe Sign reviews
“Whenever I've had an issue, Adobe technical support takes way too long to speak to me and then once they finally do, they typically spend weeks working on my issue, often times with no resolution”
“Customer service via the chat was terrible. I truly wish I had not implemented this. Even now, trying to cancel it, was arduous and overly complicated”
🌟 DocuSign reviews
“Their customer service is excellent and the turnaround time is minimal”
“A few times when I had called customer service, they seem like they didn’t know what they were talking about and they couldn’t help me”

🏆 Adobe Sign vs DocuSign: what’s best for customer service?

Despite there being criticisms of the support provided by both solutions, Adobe Sign has particularly poor reviews on independent review sites, and DocuSign users do have the choice to upgrade to more advanced and responsive support. 

For this reason, DocuSign is likely the best option when it comes to customer service - but only if you’re willing to spend more on it.  

Unlike both DocuSign and Adobe Sign, Juro users rate Juro’s customer service as 5 stars out of 5 on Capterra, with Juro users benefiting from a dedicated customer success manager and rapid response times. 

🌟 Independent reviews 

When it comes to how users review Adobe Sign and DocuSign, DocuSign appears to be a clear winner, with a higher rating than Adobe Sign on both G2 and Capterra.

Adobe Sign 

According to independent reviews on Capterra, Adobe Sign is rated 4.5 out of 5 overall, with more than 500 reviews. It also has respective scores of 4.4 for ease of use, 4.2 for customer service, 4.5 for features, and 4.2 for value of money, with just over 80% of users likely to recommend the solution. 

According to G2, Adobe Sign is rated 8.6 out of 10 for ease of use, which is lower than the eSignature average of 9.1. The same can be seen for Adobe Sign’s quality of support and ease of setup scores, which are also both lower than the eSignature solution average. 

DocuSign

DocuSign is rated 4.8 out of 5 on Capterra, with more than 6000 reviews. The popular eSignature solution is rated 4.7 out of 5 for ease of use, 4.5 for customer service, 4.7 for features and 4.5 for value for money. 

DocuSign is rated slightly lower on G2, with an overall rating of 4.5. However, this is still higher than Adobe Sign’s G2 rating of 4.4 out of 5.

DocuSign vs Adobe Sign: What’s best for your business overall?

When deciding between DocuSign and Adobe Sign, you need to consider the size of your team, your budget and most importantly, what you actually need from an eSignature tool. Both platforms offer very similar functionality, but with a few nuances. 

For small to medium businesses looking for a simple eSignature solution, Adobe Sign could be the best option. It’s intuitive, easy to use and has fantastic customization options. 

Meanwhile, DocuSign is more suitable for large companies and enterprises, since the platform has more powerful integrations and access to advanced analytics, which often isn’t necessary for smaller companies. 

Need to do more than just sign contracts?

But what if you need to do more than just sign contracts? Adobe Sign and DocuSign are both excellent electronic signature tools, but they don’t offer value at any other stage of the contract lifecycle.

Even with an eSignature solution like Adobe Sign or DocuSign, your legal and business teams will still find themselves switching between Word, eSignature and email to get deals over the line. 

Juro is the only platform that truly enables you to process contracts end-to-end with one solution. Juro’s contract automation software enables legal and business teams to not only sign contracts, but create, approve, review and manage them in one workspace.

To find out more about Juro, get a demo using the form below.

Frequently asked questions

Is Adobe Sign better than DocuSign?

Adobe Sign is likely better than DocuSign for medium businesses that want a basic yet customizable eSignature solution.

What is the difference between Adobe Sign and DocuSign?

The main difference between Adobe Sign and DocuSign is that DocuSign is better suited to large enterprises due to the features and integrations it offers. Meanwhile, Adobe Sign will be better suited to smaller companies.

Are Adobe Sign signatures legally binding?

Yes, Adobe Sign signatures are legally binding, just like Juro's electronic signature.

Instantly book a 30-minute demo

  • Schedule a live, personalized demo with a Juro specialist

  • See in-depth analysis of your contract process - and tailored solutions

  • Find out what all-in-one contract automation can do for your business

4.8
4.8

Schedule a demo

To learn more about the use of your personal data, please consult our readable Privacy Policy.

More from the Blog

What is a letter of intent?

What is a letter of intent, and can it be legally binding? Find out everything you need to know in this Juro explainer.

Read Story

How to manage contracts in Quickbooks

Discover how to manage contracts in Quickbooks, including how to create Quickbooks contracts to how to automate invoices for them.

Read Story

Procurement tools: what do you need in 2023?

Procurement teams can quickly find themselves buried in admin work. Fortunately, there are plenty of procurement tools on the market to make their job easier. Discover them in this Juro guide.

Read Story

Your privacy at a glance

Hello. We are Juro Online Limited (known by humans as Juro). Here's a summary of how we protect your data and respect your privacy.

Read the full policy
(no legalese, we promise)